Pilot

Customer Survey

First Name:
Last Name:
Zip Code:
Email:
Would you like to be contacted:	YesNo
Who do you contact for Pilot Customer Service?	Local Pilot Office Pilot Sales Rep Pilot National HQ Pilot Website

On a scale of 1 to 5, with 5 being 'Excellent' and 1 being 'Poor', please rate Pilot's services:

Do Pilot's customer service representative answer you questions promptly?
How do Pilot's rates compare with other carriers offering similar services?
How would you characterize Pilot's on-time performance?
If you rated Pilot's on-time performance below a 4: How often were your shipments delivered late?	1-2 Times 2-5 Times 5+
How late were your shipments?	1 Hour 1-2 Hours 2 Hours or More
Does Pilot Consistently meet your pick-up and delivery requirements?
If you rated Pilot pick-up and delivery performance below a 4: How often were you pick-ups or deliveries missed?	1-2 Times 2-5 Times 5+
Indicate the cause(s) of your dissatisfaction:	Driver Conduct Insufficient Equipment Damage/Loss
How Accurate is Pilot's billing?
What have your experiences been with Pilot's handling of claims?
Are Pilot's shipment status reports provided on a timely basis?
How well does the Airbill Entry feature on Pilot's web site help you to book your shipments?
Which one of the following carrier traits is most critical to your operation?	Customer Service Competitive Rates On-Time Performance Pick-up and Delivery Reliability Billing Accuracy Claims Handling Shipment Status Reports

Which trait is least important to your operation?	Customer Service Competitive Rates On-Time Performance Pick-up and Delivery Reliability Billing Accuracy Claims Handling Shipment Status Reports

Please list any additional comments you may have:

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