Address Correction
Billing
Cargo Liability
Claims
COD Service
Coverage
Dangerous
Declared Value Charges
Dimensional Weight
Inspection of Shipments
Oversized Freight
Rating
Service Code Explanations
Special Services

ADDRESS CORRECTION--In the event a consignee's address is incorrect, Pilot will attempt to find the correct address. If the shipment is to be delivered to another address, a re-delivery fee will be assessed in accordance with current delivery rates. If the correct address cannot be determined, the shipper will be contacted only for disposition. If the shipment is returned, it will be at the shipper's expense.

BILLING--Shipments will be accepted with the freight charges being billed prepaid, collect or third party. The shipper and consignee are liable jointly and separately for all unpaid charges. If no block is checked on the Pilot way bill, the shipment will automatically be prepaid.

CARGO LIABILITY--Pilot Freight Services will only be liable for the value declared on the Pilot way bill. It represents the maximum liability for all loss or damage of the entire shipment. Exposures beyond the value declared are not assumed by Pilot. These liabilities are assumed by the shipper or transferred to an insurance company by the purchase of an insurance policy. Pilot will provide insurance coverage when requested, according to Pilot Rules and Regulations Tariff No. 2.

CLAIMS--Damage or loss discovered by the consignee after delivery must be reported to Pilot Freight Services in writing via mail to P.O. Box 97, Lima, PA 19037-0097, via email (claimsmail@pilotdelivers.com), or via fax to 610.891.8496 within 180 calendar days after delivery if loss or damage is notated on the delivery receipt. In the case of a clear receipt, claims for concealed damage or concealed loss must be reported to Pilot within twelve (12) calendar days after delivery of the shipment to a business or within three (3) business days after delivery of the shipment to a residence. A business day is defined as a weekday (Monday through Friday) that is not recognized as a U.S. Federal holiday. Pilot reserves the right to complete an inspection of the shipment within fifteen (15) calendar days after receipt of claim notification. Claims for overcharges or refunds must be made in writing to Pilot within 180 days of the shipment acceptance.

C.O.D. SERVICE--In accordance with Pilot Rules and Regulations Tariff No. 2 in effect at the time of shipment, C.O.D. shipments are acceptable to the Continental U.S., Alaska, Hawaii and Puerto Rico. Upon delivery Pilot will accept a check payable to the shipper only for the C.O.D. amount and a second check payable to Pilot if freight charges are collect. C.O.D. service is available at a fee of $15.00 or 2% of the C.O.D. amount, whichever is greater.

COVERAGE--Pilot Freight Services delivers door-to-door or airport-to-airport to every major destination in the U.S., as well as every major city in the free world.

DANGEROUS GOODS--Service is available subject to acceptance. Pilot personnel are trained and fully certified to handle these special commodity shipments. Shipments will be rated in accordance with Pilot Rules and Regulations Tariff No. 2 in effect at the time of shipment.

DECLARED VALUE CHARGES--In accordance with Pilot Rules and Regulations Tariff No.2 in effect at the time of shipment. Valuation exceeding $50,000, can be handled provided a minimum of 24 hour notification is received before tendering shipment. Maximum declared value is $1,000,000 per each Pilot way bill.

DIMENSIONAL WEIGHT--Charges will be assessed on the actual or the dimensional weight of the shipment, whichever is greater. Dimensional weight is computed on the basis of 194 cubic inches equaling one pound for domestic service and 166 cubic inches equaling one pound for international service. Dimensional Weight = Length" x Width" x Height" divided by 194/166. If the dimensional weight is greater than the actual weight, the dimension weight figure is used in rate computation.

INSPECTION OF SHIPMENTS--Pilot reserves the right to inspect all shipments tendered for transportation.

OVERSIZED FREIGHT--Subject to advance arrangements, Pilot will accept shipments containing a piece or pieces in excess of 400 pounds with a length of 85 inches or greater or a height or width of 59 inches or greater or any one piece that exceeds 150 inches in length plus girth. Shipments will be rated in accordance with Pilot Rules and Regulations Tariff No. 2 in effect at the time of shipment. An additional day in transit may be required.

RATING--Domestic shipments will be rated at the next higher weight level if lower charges result when rating at actual weigh levels.

SERVICE LEVELS--In the event the service level is omitted from the "Level of Service Requested" area on the Pilot way bill, the shipment will be moved and rated via our Next Day AM Service.

All conditions are subject to Pilot Rules and Regulations Tariff No. 2.

Service Code Explanations

AM--Delivery by noon available to these points, when Next Day AM Service is requested. Next Day PM, 2 Day, 3 Day and Economy Service also available to all AM points.

PM--Delivery by 5:00 pm available to these points, when Next Day PM Service is requested. 2 Day, 3 Day and Economy Service also available to all PM points.

ES--An additional day in transit is required for service levels utilizing these points.

*--Extra charges may apply to these points.

Higher levels of service may be available to certain destinations at an additional cost. Contact your local Pilot office for details. Shipments for Next Day AM and Next Day PM Service must be picked up no later than 5:00 pm for services provided. Times vary by time zone. Check with local or National Customer Service.

Special Services

Hold and Notify---On request, Pilot will notify a consignee upon arrival of a shipment for pick-up at their convenience. Freight can be picked up at the local Pilot office earlier than our normal delivery time.

Proof of Delivery---Upon request, Pilot will furnish a photocopy of the way bill signed by the consignee.

Saturday, Sunday and Holiday Service---Pilot provides services, 7 days a week, 365 days year to most major U.S. cities. Special charges may apply.